Online Banking
What is Online/ Internet-Banking?
Online banking is a simple, hassle-free and secure internet-based banking service available to all Standard Chartered Bank Zimbabwe customers. Online banking gives you access to your account anytime, anywhere as long as there is an internet connection.
Overview & Features
Online banking offers you the following services wherever you have access to the internet.
Personal home page
- Consolidated and account by account balances for all accounts under your relationship number/s held with the bank
- Online banking inbox- this allows you to have instant communication with the bank. You will also receive e-mail alerts and confirmations for all transactions done through online banking.
Personal updates
- Change password
- Change contact details (residential, postal, work & home phone number and email)
- Subscribe for email alerts
Accounts
- Transaction details and account information
- Chequebook request
- Request for statement
- Account statement download
- Status of issued cheques
Funds Transfer
- Account to account transfers with SCB (own A/C's and other SCB A/C's)
- Local fund transfer (RTGS)
- Telegraphic transfer
Market watch
- Prevailing daily FX rates.
Standing orders
- Standing order set up (daily, weekly, monthly, half yearly, Yearly)
- View standing orders-within SCB
Please click here for the detailed Online Banking User Guide.
FAQs
About the Service
What is Online Banking?
Why should I choose Online Banking?
Do I have to pay for using this service / Is there an extra charge for this service?
Is this service available 24-hours?
Can I access the service from overseas?
Security
How secure is this service / How safe is my personal information going through the service / What security measures are being used by this service?
What is encryption and how is it used to protect my information?
How do I activate Secure Socket Layer (SSL) Version 3.0?
What are cookies and how are they used for this service?
What precautions should I take for this online service?
What should I do if I suspect there are unauthorized transactions on my account?
What precautions should I take when using shared/public PCs for this service?
How do I safeguard and protect my password?
What is Second Factor Authentication (2FA)?
Application for the service
Who can apply for this service?
How do I apply for this service?
Log-in
What is my ID and password for log-in?
Can I use my ATM PIN to log in? Or use my Phone Banking PIN.
What happens when my ID is invalid / What should I do if I have forgotten my ID/password?
Can I change my password?
Can I change my Login ID?
What should I do if I suspect that my password has been stolen or exposed to others?
Account information
Can I see a summary of my accounts?
Can I view the transactions belonging to all my accounts?
How far back can I view my transaction history?
Can I download and save my account information and latest transactions?
What is the use of the Mail Box in the Personal Homepage?
Can I use the Mail Box to send email to my friend?
Can I delete messages from the Mail Box?
How long do messages remain in the Mail Box?
Can I get confirmation of my transaction?
Can I link my accounts in SCB and how?
Funds Transfer
What kind of funds transfer can I do in this service?
Do I need to pre-register my accounts before I can use the funds transfer facility?
How do I pre-register my 3rd party Standard Chartered accounts?
How long do I need to I have to wait after I have pre-registered the accounts before I can transfer my funds?
When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered Zimbabwe?
Is there a maximum limit on the amount of funds I can transfer?
Can I add a Beneficiary Online?
Payments
Can I delete my Set-up Standing Order Instructions?
System Requirements
What hardware and software do I need for using this service?
How do I know the version of the browser that I'm using?
Can I use other operating systems?
What display setting should I use for this service?
Trouble shooting
What can I do if my Internet Explorer frequently hangs?
What should I do if I am not able to perform any financial transaction?
"This program has performed an illegal operation..."
What should I do if I do not get a response after clicking on a hyperlink or icon?
Who can I call if I have any problem or enquiry in using this service?
I get an error message mentioning "JavaScript not enabled". What does it mean?
How to clear cache?
Terms and Conditions apply
Apply Now
Call us now on (04) 758078/9. You can also click here and we'll get back to
you as soon as possible. Alternatively visit your nearest branch.
*Terms and Conditions apply